The satisfaction of our members is our top priority...
So if you do have a problem please let us know and we will do our best to fix it right away
We appreciate feedback on all aspects of our service, so if we’ve let you down in some way please tell us what’s happened.
How to contact us
Please call us on 0800 68 28 48, between 8.30am and 5pm (New Zealand standard time), Monday to Friday and we’ll be happy to help with your enquiry.
If you're overseas you can call us on +64 6 835 5515 or fax us on +64 6 835 5535 (international charges apply).
Click here if you want to email us
You can write to us at:
Manchester Unity Credit Union Complaints Officer
PO Box 587
Napier 4140
At any stage you can contact Financial Services Complaints Limited, who are our authorised disputes resolution scheme. Their contact details are at the bottom of the page.
Let's work together to resolve your complaint
Once we receive your complaint we will do the following;
respond within 5 working days from when you make contact, if we can't resolve the issue immediately
explain if and why we can't resolve the problem and let you know when you an expect to here back from us
check with you by phone or in writing after resolution, to make sure you're happy with the outcome
ask our senior management team to review things if you're still not satisfied.
At any stage or if you're still unhappy after we have reviewed your complaint, you can contact Financial Services Complaints Limited (FSCL);
Financial Services Complaints Ltd
PO Box 5967
Lambton Quay
Wellington 6145
Phone: 0800 347 257
Click here if you want to email FSCL
Contact us TODAY
So, what are you waiting for? Explore the options and benefits of becoming a member of Manchester Unity Credit Union now!
Become part of
Manchester Unity Credit Union
and you'll get all this and more…